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New Features with Microsoft Dynamics CRM 2016

Mobile

Offline mobile capabilities

More new Cortana integrations (beyond what's there already in Dynamics CRM) with sales activities

Tighter integration with the Cortana Analytics Suite

Better mobile app management with Intune

Next release of Microsoft's CRM app for Outlook that will allow users to track emails, add contacts and create records through the browser on PCs or Macs or mobile browser on a phone

Ability to open Office apps within CRM or CRM mobile app


Sales

Personalized sales documents

New Excel templates for automating many core tasks

Integrated Delve functionality

Improved Outlook Experience

Customer Service

Unified Service Desk

Social

Social Listening and Social Analytics

More use of Azure Machine Learning for sentiment analysis in Microsoft Social Engagement



You can also quick lookup this document for more details : https://lnkd.in/exZ3E9V


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