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Microsoft Dynamics CRM 2016 Service Pack 1 Performance Benchmark on Azure Infrastructure as a Service (IaaS)

You can download performance paper of Microsoft Dynamics CRM 2016 Service Pack 1 (SP1) running on Azure Virtual Machines. 


Microsoft Dynamics CRM is designed to deliver intelligent customer engagement to the market – helping companies deliver customer experiences that are personalized, proactive and predictive. Dynamics CRM helps provide data anywhere and across a wide array of devices, ranging from phones and tablets to PCs, and through a wide array of client types, such as smartphone apps, tablet apps, and Microsoft Dynamics CRM for Outlook. This paper highlights the scalability and performance that can be achieved in terms of concurrent users and feature functionality with the latest release of Dynamics CRM 2016 SP1, running on the standard “off the shelf” Azure Virtual Machines. 


The results reflect the scalability and performance achieved on a specific Dynamics CRM 2016 SP1 implementation running on standard Azure Virtual Machines in a test environment. Actual performance may vary based on factors ranging from specific customizations deployed to the geographic distribution of users and network latency or bandwidth. Customers should expect that results will vary for each implementation and should perform their own performance testing based on their needs or requirements. In some cases, customers may achieve higher levels of performance by fine-tuning or optimizing the configuration of Microsoft Dynamics CRM. 

These results demonstrate the robustness of Dynamics CRM 2016 SP1 and its capability to handle concurrent user activities with ease for enterprise CRM scenarios. 

You can download from below link:

Microsoft Dynamics CRM 2016 SP1 Performance Benchmark on Azure IaaS.pdf (1,1MB)

New Features with Microsoft Dynamics CRM 2016


Offline mobile capabilities

More new Cortana integrations (beyond what's there already in Dynamics CRM) with sales activities

Tighter integration with the Cortana Analytics Suite

Better mobile app management with Intune

Next release of Microsoft's CRM app for Outlook that will allow users to track emails, add contacts and create records through the browser on PCs or Macs or mobile browser on a phone

Ability to open Office apps within CRM or CRM mobile app


Personalized sales documents

New Excel templates for automating many core tasks

Integrated Delve functionality

Improved Outlook Experience

Customer Service

Unified Service Desk


Social Listening and Social Analytics

More use of Azure Machine Learning for sentiment analysis in Microsoft Social Engagement

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