cub-e.net

just coding...

Free Dynamics 365 Training at Microsoft London

CRM Saturday and CRM Boutique Mentoring Programme are running a free Dynamics 365 training day on Saturday 22nd July at Microsoft London Paddington. I am one of trainers of Track B.

CRM Saturday and CRM Boutique Mentoring programme are arranging a free Dynamics 365 CRM classroom training delivered by a number of Microsoft MVPs and Dynamics Experts.

The event will also be used to raise funds to the London Fire Relief, British Red Cross. 100% donations go directly to the charity.

Trainers are volunteering and dedicating their Saturday to give back to the Dynamics community and to raise money to a good cause.

This hands-on training has 3 tracks:

Track A: Application Core for those looking to learn the basics of Dynamics 365 functional capabilities.

Track B: Configuration and Customisation: for those who know Dynamics capabilities but want to learn how to configure the platform without code or development.

Track C: Unified Service Desk Specialist training

Please make sure you explain in your registration how you see this training can help your career as places are allocated by application – NOT on first come first serve basis.

Featuring these exceptional experts and MVPs: Raz Dynamics , Neil Parkhurst , Baris KANLICA , Janet Robb and more!

Please make sure you explain in your registration how you see this training can help your career as places are allocated by application – NOT on first come first serve basis

Places are limited so please register your interest here: http://mwns.co/fdt 

CRM Saturday Zurich

I'm pleased to announce that I'm one of the presenters in CRM Saturday Zurich which will be held 13th April at the Microsoft Switzerland.

About my session:

Dynamics 365 new development features and deprecations
Saturday, May 13
 | 10:15 PM - 11:00 PM
 | Room 3

Format: Presentation
Level: Intermediate

Looking to extend or write your first code to your Dynamics CRM environment? This session is focused on those new to CRM development or CRM administrators interested in taking the plunge to "code" customization. Covering all development structure of the Dynamics platform since version 2011. Attendees can easily see the difference between versions from a development perspective and particularly helpful for those who work on upgrade projects.

About CRM Saturday:

CRM Saturday is a Non Profit Technology Event Sponsored by Microsoft and Organised by the Microsoft Dynamics and CRM Community. It provides Organisations and Microsoft professionals a unique opportunity to keep up to date with the many platform changes and come together to discuss the challenges often faced during CRM implementation and digital transformation with fellow Industry experts. Get ready for an action packed day with over 15 sessions by speakers from around the world including many Microsoft MVP's and industry experts.

You can find more detail in here : http://www.spsevents.org/city/Zurich/Zurich2017/home

Join Us at Summit EMEA 2017

I'm pleased to announce that I'm one of the presenters in Summit EMEA 2017 which will be held 4-6 April at the RAI Amsterdam.

About my session:

Development on Dynamics 365/CRM
Tuesday, April 4
 | 2:00 PM - 3:00 PM
 | Room: G110

Format: Presentation
Level: Intermediate

Looking to extend or write your first code to your Dynamics CRM environment? This session is focused on those new to CRM development or CRM administrators interested in taking the plunge to "code" customization. Covering all development structure of the Dynamics platform since version 2011. Attendees can easily see the difference between versions from a development perspective and particularly helpful for those who work on upgrade projects.

About Summit EMEA:

Summit EMEA 2017 will be held 4-6 April at the RAI Amsterdam. Summit EMEA provides Microsoft Dynamics users with best-in-class education on how to maximise the performance of Microsoft CRM, Dynamics AX, Dynamics NAV, and Power BI products. This event welcomes IT executives and end users from organizations using Microsoft Dynamics for learning and collaboration in a trustworthy environment.

This community-driven conference features special access to Microsoft leadership and a diverse array of interactive training workshops led by experts and users. Session topics include:

·         BI & Reporting

·         CRM Cloud Extensions

·         Developer

·         Leadership & User Adoption

·         Microsoft Dynamics 365

·         Power User

·         User Showcase

·         Partner Solutions Showcase

Sessions are currently available online. View session details, descriptions, and speaker information.

Interested in Power BI? There will also be three full days of Power BI sessions available to attendees. View Power BI sessions.

This event is brought to you by AXUG, CRMUG, NAVUG, and PBIUG. These User Groups are the world's most influential communities of Dynamics users, business leaders, IT professionals, developers, and partners - with members sharing a common goal to maximize and advance the performance of their Dynamics investment.

Register today! Begin your conference registration.


Join Your Microsoft Dynamics Peers at Summit EMEA 2017

I'm pleased to announce that I'm one of the presenters in Summit EMEA 2017 which will be held 4-6 April at the RAI Amsterdam.

About my session:

Development on Dynamics 365/CRM
Tuesday, April 4
 | 2:00 PM - 3:00 PM
 | Room: G110

Format: Presentation
Level: Intermediate

Looking to extend or write your first code to your Dynamics CRM environment? This session is focused on those new to CRM development or CRM administrators interested in taking the plunge to "code" customization. Covering all development structure of the Dynamics platform since version 2011. Attendees can easily see the difference between versions from a development perspective and particularly helpful for those who work on upgrade projects.

Learning Objectives:
Changes on Javascript Library, SiteMap, Plugin and Workflow Development, Service struscture, Web Api, etc...

About Summit EMEA:
Summit EMEA provides Microsoft Dynamics users with best-in-class education on how to maximise the performance of Dynamics AX, Microsoft CRM, Dynamics NAV, and Power BI products. This event welcomes IT executives and end users from organizations using Microsoft Dynamics for learning and collaboration in a trustworthy environment.

Attendees will have direct access to the following:

* Product insights

* Practical answers to Dynamics questions

* Peer to peer expertise that will provide gains in product knowledge and streamline business operations

* Microsoft leaders

* Microsoft MVPs

* Subject Matter Experts

Summit EMEA also facilitates connections between Dynamics professionals both from local user groups and from an international network of likeminded professionals. This event is brought to you by AXUG, CRMUG, NAVUG, and PBIUG. These User Groups are the world's most influential communities of Dynamics users, business leaders, IT professionals, developers, and partners - with members sharing a common goal to maximize and advance the performance of their Dynamics investment.

Click here to begin your conference registration.


London CRM Meetup is completed

London CRM Meetup is completed successfully. 

After event Ramon Tebar (Metrobank CRM Software Architect - CRM MVP) said that
"Great Team Work yesterday at the CRM London Meetup (http://www.meetup.com/London-CRM-Meetup) celebrated in our Holborn offices. Our CRM Team managed to organise end-to-end its first public event and share some of the lessons learnt in our CRM implementation during the already almost last 4 years. This was a great opportunity to exchange experiences with other professionals and near 60 people came along. Our new team member, Natalia Blanco, was able to prepare and print all the badges for our external and internal attendees. Kiran Thind, Samira Bijle, Charlie Peacock and Marc Trotman kindly welcomed our guests at the store and walked them to the event room. Sergio Fernandez, Faisal Memon and Irfan Mistry helped to set the room layout and organise all the chairs. At the same time, David Duong and Thomas Yates configured the microphones and checked the room audio. Marcin Bochenko brought his cool camera and took pictures during the whole session (looking forward to seeing them!). When everyone was in the room, Metroman came along to say hello thanks to Liam Hunt. Our speakers were able to deliver a dynamic and entertaining agenda within the scheduled time. Deane Roe walked us through the challenges to gather and organise our requirements across multiple projects. Sebastian Waksmundzki and Baris Kanlica shared some developments advices. Our Test Lead, Chelsey Dawe, showed how to plan efficiently the CRM test cases. Mario Trueba, Vikas Yadev and Matthew Groves explained how to integrate CRM with other systems. Freya Breitenbach described how important our digital communications are. Labina Jusufi explained some of the tricks to adopt and maintain our CRM practise. To close the event, we run an interactive Q&A session with the whole team involved and our guests raised multiple interesting questions. Thanks to Jeff Higgs and David Young, our CTO, for joining us and help us to answer some of the enquiries from our audience. I believe we have now new Metro Bank Fans :) " 







Cube.XRM.Framework

I develop CRM Framework for Microsoft Dynamics CRM 2013, 2015 and 2016.
You can follow and download this and related example project codes under my github : https://github.com/bkanlica/

Please join me let's develop it together

Cube.XRM.Framework.Core:

This is the main project of this framework. If you want to integrate external applications with Dynamics CRM you have to generate a Service object and connect to the Dynamics CRM. This project generates Dynamics CRM Service and connects to the CRM instance. Also this project contains some other core functionalities of framework such as logging.

Cube.XRM.Framework:

All framework functionalities are coming from this project.

  • Cube Base: All main functionalities are collected in this class like Plugin/Workflow Context, Create, Retrieve, Update and Delete operations, etc.
  • Cube Entity: If you want to create your own classes like Dynamics CRM entities this class will help you with add you some extra functionalities if you inherit your class from this class.
  • Exception Handler: Handle CRM Exceptions
  • Object Carrier: You can keep objects in memory with specified keys and access them later.
  • Settings: Framework setting are generating from this class.

Cube.XRM.Framework.AddOn:
You can access all framework functionalities - Context, Log Mechanism, Service will be ready to use in your Plugin and Workflow.

Cube.XRM.Framework.IntegrationTester:
This is just a test project also you can generate your settings file with this project.

Cube.XRM.Workflow.HelperTool:
This is a custom workflow that is accessible from your workflow screen while you create a workflow. It is include some useful functionalities for a workflow.

London CRM Meetup - Metro Bank Event

You are very welcome to our next London CRM Meetup Event. Please register from this link: https://www.meetup.com/London-CRM-Meetup/events/234090026/ 

This will be a MS Dynamics CRM focused event taking place at Metro Bank's Head Office in Holborn and will be presented by the Metro Bank CRM Team.

Establishing a new CRM practice requires to consider several aspects around Project Management, Analysis, Development, Testing, Integration, Communications, Training and Adoption. During this session we would like to have an open conversation to share common experiences around these aspects and other points part of the Dynamics CRM Application Life Cycle.

Agenda

6:00pm – Welcome with drinks & food

6:30pm – Presentation starts

7:30pm – Questions and answers

8pm – Networking

8:30pm – Finish

London CRM Meetup - First Event

I joined an event called London CRM Meetup at 8th of September. This was a networking meetup for who actively working on CRM - Dynamics or Salesforce. Many thanks to Jack for setting up the meeting. Here couple of photos from event.

We are planing the next event with Jack in Metro Bank office.



CRM as a Business Strategy

Looking at your Customer Relationship Management systems (CRM’s) as a piece of software? Think again. While CRM’s are getting better, easier and cheaper to use, this year more companies are positioning their CRM’s as a marketing channel to map the true value of their clients to aid their competitive edge.

For those unfamiliar with CRMs, it’s time to familiarise yourselves or be left behind. A CRM is a strategy to manage your company’s interactions with your customers, clients and your prospects. Long gone is the old trustworthy little black book. Today, CRMs use technology to streamline and automate information, enhancing your business processes. CRMs allow you to measure and record your interactions and keep your sales, marketing and business development system streamlined and efficient.

Not too long ago, surveys reported 70-75% of all CRM initiatives failed. That was yesterday. This is today.

Smart companies will position CRM as a strategy and corporate asset from the outset. This dynamic communication system will be your corporate memory and tactical delivery channel for targeted campaigns and will be used by everyone across the organisation, not just by the sales team. Positioned and used correctly with all this valuable information tracked and mapped, your CRM can be valued as part of your asset register and eventually sold for premium.

How do you create the strategy/vision, manage expectations, organise around the customer and implement CRM best practice? And what are the latest trends in CRM?

  1. Branding is more important than ever. Brands are increasingly becoming a surrogate for value, making brand more critical as generic features continue to propagate in the brand landscape.
  2. Value is the new black: Consumer spending, even on sale items, will continue to be replaced by a reason-to-buy at all. The era of “because I said so” is over. This will more than likely challenge most companies.
  3. The rise of the Datarati. Google’s Chief Economist, Hal Varian once said that “Datarati are companies that have the edge in consumer data insight…Data is ubiquitous and cheap, analytical ability is scarce… The sexiest job in the next ten years will be statistician.” How true. There has been and will continue to be an increased focus on data analysis as companies continue to invest in measuring social media, understanding customer value and modeling customer behavior. If you don’t use your data to talk to your customers, others will. The investment in data aggregation and the hiring of “sexy” statisticians is a major trend in 2011 and will be for years to come.
  4.  Customer Experience: Customers have more choices than ever, and are more frugal. This affords them the luxury to demand more. This is the year that the CRM Marketer will be charged with offering a consistent experience across all company touch points and developing the infrastructure to allow knowledge sharing and smart communication. Smart marketers will identify and capitalise on unmet expectations. Companies that understand where the strongest expectations exist will be the companies that survive and prosper. The customer’s mobile and online experiences will begin to evolve and rival the customer’s offline experience – attentive assistants and all.
  5.  Personalisation and customisation: In order to be effective in 2011 and beyond, companies will seek to increase customer knowledge and use this insight to talk, engage and interact with their customers more often and more meaningfully in new and innovative ways (including dynamic content, blogs to other social networking). 2011 onwards will be up close and personal, like it or not.
So what is CRM Best Practice?

  •     CRM is about putting your customer at the centre or heart of your business
  •     CRM is about building better relationships with your customers
  •     CRM can give you a 360-degree view of the customer which enables you to improve the quality and satisfaction of each customer interaction and maximize the profitability of your customer relationships… a win/win for both you and your customers
  •     CRM can be practiced across all levels within a business from the ‘C’ Suite to customer service, product development, procurement, distribution, marketing, and of course sales.
So

  •     Do your senior managers, sales people and your broader business know why you have a CRM?
  •     If so, do they know how to use it and why it will benefit them to do so?
  •     Do they know what information needs to be captured and how it will be used?
  •     Do they know how it will help them grow, develop and retain viable clients?
  •     Does your CRM strategy and subsequent software make life easier for your sales people to make sales or not?
  •     Does your CRM strategy and subsequent software support everyone in your business to make life easier for your clients and each other?
Your CRM needs to be a business strategy and a way of life not just a piece of software.