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Microsoft Çözüm Zirvesi 2008

4-5 Kasım tarihlerinde Swiss Hotel'de Microsoft Çözüm Zirvesi gerçekleştirildi. Birbirinden değerli konuşmacı ve konukların katıldığı bu etkinlik Omerd Business Solutions olarak bizim açımızdan da gayet verimli geçti. Emeği geçen herkese çok teşekkürler.

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There was an Microsoft activity in Swiss Hotel on 4-5 Oct. that named Microsoft Çözüm Zirvesi. We joined the this activity. Thanks to everbody who arrange this activity.


MS CRM Customer Experience Video - MS CRM Müşteri Deneyimleri Videosu

İşte size Microsoft Dynamics CRM 4.0'ın uluslararası büyük firmalar tarafından da başarıyla kullanıldığının mükemmel bir örneği. Bu video Nortel Networks,Renault,Dallas Cowboys ve Mitsubishi gibi farklı sektörlerdeki uluslararası firmaların CRM kullanarak nasıl ölçeklenebilir ve müşteri odaklı çalışma biçimini benimsediklerini bize gösteriyor.

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This video show to us how is successfuly adapted and using Microsoft Dynamics CRM in international big companies. Nortel Networks,Renault,Dallas Cowboys and Mitsubishi Directors tell to us their Dynamics CRM Experiences.

 
Video: Microsoft Dynamics CRM Customer Experience

Dynamics CRM 4.0 Eğitimleri

Askerlik dönüşü hızlı bir giriş yaptım. Dynamics CRM konusunda aşağıda detaylarını bulabileceğiniz eğitim serisini ben vereceğim. Sizi Dynamics CRM 4.0 versiyonunun detaylarını keşfetmeye çağırıyorum. 

Course 8911A: Installation and Deployment in Microsoft Dynamics CRM 4.0                                     14-15 Ekim
Course 8913A: Applications in Microsoft Dynamics CRM 4.0                                                               11-12-13 Kasım
Course 8912A: Customization and Configuration in Microsoft Dynamics CRM 4.0                              25-26-27 Kasım
Course 8969A: Extending Microsoft Dynamics CRM 4.0                                                                       2-3-4 Aralık 
 

Eğitim referanslarımı eğitim bölümde bulabilirsiniz. Sorularınız ile ilgili Murat Manoğlu'yla irtibata geçebilirsiniz. 0216 450 0 331

murat.manoglu@omerd.com

CRM Outlook Client – Issues and Fixes

Microsoft Dynamics CRM for Microsoft Office Outlook için hotfix'ler yayınlandı. Detayları aşağıda bulabilirsiniz. KB950088 tüm bu sorunları çözen bir hotfix paketi.

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Microsoft published a rollup package including fixes for known problems for Microsoft Dynamics CRM for Microsoft Office Outlook.

Note: The hotfix package for KB950088 is a cumulative hotfix which resolve all the issues below.

1. Outlook hangs during initialization (progress toolbar displays “Loading…” and never finishes)

This must-have fix is likely the most common perf/stability issue out there, especially on Outlook 2007. This fix resolves the issue. A current workaround exists by turning off the To Do bar.
http://support.microsoft.com/kb/952724

2. With E-mail Auto Promotion Enabled, Outlook may not close cleanly/properly.

This fix addresses a memory allocation issue that can occur somewhat unpredictably. If your users are using e-mail auto promotion, I encourage you to deploy this hotfix.

http://support.microsoft.com/kb/948121

3. Contacts with birthdays earlier than 1/1/1970 causes Outlook to crash

This was caused by an API change by one of our dependencies.

http://support.microsoft.com/kb/948045

4. Items in Shared Calendars will report Sync Issues

We do not support Shared Calendars in CRM 4.0, we encountered a couple of cases where some code was getting executed against a shared calendar and causing problems.

http://support.microsoft.com/kb/949086

5. Cannot Promote an E-mail where the name of the attached file contains a ‘&’ symbol.

If the attachment to an e-mail contains the ‘&’ symbol, it will fail to track in CRM.

http://support.microsoft.com/kb/949719

6. Selecting Dismiss on Outlook Calendar reminder for Service Activity causes record to change Status Reason back to default value for that record.

Selecting Dismiss on Outlook Calendar reminder for Service Activity causes record to change Status Reason back to default value for that record

http://support.microsoft.com/kb/950475  (not yet published)

7. OWA Sent Emails Get Stuck in Outlook Draft Folder When Outlook Is Open And CRMADDIN is Enabled

When you have both Outlook and OWA open, and you have the Microsoft Dynamics CRM client for Microsoft Office Outlook installed, and you send an email form OWA, the email will be stopped in the Draft folder instead of being sent.  http://support.microsoft.com/kb/950088

8. Microsoft Outlook stops responding when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 4.0 client for Outlook

When you normally use Outlook client in Microsoft CRM 4,0 to answer and replying to email, it happens from time to time that the OUTLOOK process crashes, outlook is restarting. http://support.microsoft.com/kb/954800

9. CRM Outlook client and/or Desktop Client hangs in presence of other Outlook add-ins

Outlook hangs and doesn't allow any interaction when BCM or other Addins are present http://support.microsoft.com/kb/952046  (Not yet Published)

10. Phone call activity due time is changed after the activity is snoozed or dismissed.

The scheduled due time of an activity is unexpectedly changed to "12:00 AM" after you specify a snooze time or you dismiss the activity in a reminder in the Microsoft Dynamics CRM 4.0 client for Outlook - http://support.microsoft.com/kb/956720

 

Free e-book - Engage customers with e-mail marketing


Free e-book can help you get started
More and more businesses are discovering that e-mail marketing is a convenient and cost-effective way to engage customers and drive sales. With e-mail marketing you can announce new products, make special offers to your loyal patrons, distribute coupons, and promote your Web site.

Microsoft Office Live Small Business and StartupNation have teamed up to provide this free copy of "5 Steps to Successful E-mail Marketing" to help you get started. Just download this enlightening e-book in PDF format and learn how to craft e-mail messages designed to attract new customers and provide value to existing customers.

You can click here.

Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM



İşte sizin CRM'inizin neden Microsoft Dynamics CRM olması gerektiğinin 10 nedeni;
1.Microsoft Outlook; müşteri verilerinizi, iş akışınızı ve iletişimizi yönetme merkeziniz haline dönüşüyor. (Microsoft Dynamics CRM for Microsoft Office Outlook)
2.Microsoft Office Excel ile içiçe geçen veri akışı verilerinizin ve raporlarınızın daha anlamlı hale gelmesini sağlıyor. (Dynamic Snapshot ve PivotChart)
3.Operasyonel verimliliği iş akışlarını standartlaştırma ile geliştirme. (Workflows)
4.Kolay ve hızlı özelleştirilebilme yeteneği. (Customization ve Views)
5.Doğru insanlara doğru bilgiyi doğru ortamda vermek. (Outlook ya da Web kullanımı)
6.Pazarlama kampanyaları daima doğru müşteriye ulaşır. (Marketing ve Campaign Modülleri)
7.Basitleştirilmiş servise yönetimi ve servis takvimi müşteriyi her zaman memnun kılar. (Service Modülü)
8.Eski sistem ve teknolojilerle adapte olabilme yeteneği (Web Services)
9.Offline(Çevrimdışı) iletişim yeteneği ile konum bağımsız çalışma. (Microsoft Dynamics CRM for Microsoft Office Outlook)
10.SQL Server Reporting Services ile entegre rapor çözümü iş yaşamınız için anlaşılabilir raporlar sunar. (SQL Server Reporting Services)

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Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM
1.Turns Microsoft Office Outlook into one place where you can manage both customer data and communications. (Microsoft Dynamics CRM for Microsoft Office Outlook)
2.Works tightly with Microsoft Office Excel so bussiness can make decisions on the fly. (Dynamic Snapshot and PivotChart)
3.Improves operational efficiency throught the standardization and streamlining of process. (Workflows)
4.Works the way your business works with point-and-cilck system customization. (Customization and Views)
5.gives the right information to the right people. (Outlook ya da Web kullanımı)
6.Targets your marketing campaigns so you're always in touch with the right customers. (Marketing ve Campaign Moduls)
7.Simplifies service scheduling to keep customers satisfied. (Service Modul)
8.Integrates with your existing systems to help break down information silos. (Web Services)
9.Enhances offline communications so everyone can be productive regardless of location. (Microsoft Dynamics CRM for Microsoft Office Outlook)
10.Buids on the power of SQL Server Reporting Services to create insightful business reports.  (SQL Server Reporting Services)

Sphere: A Multi-Touch Interactive Spherical Display

Sphere optik donanımlar sayesinde bir bilgisayarın görüntüsünü ve grafiksel arayüzünü sunan bir interaktif küresel görüntü prototipi. Şu anda Sphere için geliştirilmiş olan uygulamalar sadece resim ve video gösterici,interaktif küresel görüntü, parmakla boyama ve video konferans uygulaması (360 derece panoramik görüntü Microsoft RoundTable aygıtından). Müzeler,lobiler gibi yerlerde kullanım alanı olan Sphere'in proje ekibi Hrvoje Benko, Andy Wilson, Ravin Balakrishnan ve Billy Chen’den oluşuyor. Detayları bu linkten takip edebilirsiniz.
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Sphere is an interactive spherical display prototype that uses custom optics hardware as well as computer vision and graphics software to enable interaction on a spherical surface.
The applications developed for Sphere currently include a picture and video browser, interactive globe visualization, finger painting, globe visualization, and an omni-directional video-conferencing application (360 degree panoramic video from Microsoft RoundTable device). These applications are designed for highly interactive public space environments (e.g., museums, lobbies, information booths) and highlight the appeal of the device as well as its visualization and interaction capabilities. You can find details in this link.


Video: Microsoft Sphere

 

Resources for Microsoft Dynamics CRM 4.0 - Kaynaklar



Our main CRM landing page

http://www.microsoft.com/dynamics/crm/default.mspx
Microsoft Dynamics CRM 4.0 Videos
http://channel9.msdn.com/tags/CRM/
Using Microsoft Dynamics CRM
http://www.microsoft.com/dynamics/crm/using/default.mspx
Microsoft Dynamics CRM 4.0 Code Samples
http://code.msdn.microsoft.com/mscrm4
Microsoft Dynamics CRM 3.0 Code Samples – Some CRM 3.0 samples may be still relevant to Microsoft Dynamics CRM 4.0
http://code.msdn.microsoft.com/MSCRM3
Microsoft Dynamics CRM 4.0 Developer Center
http://msdn.microsoft.com/en-us/dynamics/crm/default.aspx
Microsoft Dynamics CRM 4.0 Forums
http://forums.microsoft.com/dynamics/default.aspx?siteid=27
Microsoft Dynamics CRM 4.0 SDK – note this updates every 4 weeks or so, keep checking for updates
http://www.microsoft.com/downloads/details.aspx?FamilyID=82e632a7-faf9-41e0-8ec1-a2662aae9dfb&DisplayLang=en
Developing ISV Applications using Microsoft Dynamics CRM 4.0
http://www.microsoft.com/downloads/details.aspx?FamilyID=1217efff-be8f-4ac8-8e32-af367305fba9&DisplayLang=en
Microsoft Dynamics CRM Performance and Scalability
http://www.microsoft.com/downloads/details.aspx?FamilyID=5852b14a-394c-4898-8374-caf5e6479eb0&DisplayLang=en
Microsoft Dynamics CRM Online Readme
http://www.microsoft.com/downloads/details.aspx?FamilyID=d94bef12-a1e6-4862-a303-55bb181b5eae&DisplayLang=en
Microsoft Dynamics CRM 4.0 Implémentation Guide
http://www.microsoft.com/downloads/details.aspx?FamilyID=1ceb5e01-de9f-48c0-8ce2-51633ebf4714&DisplayLang=en
Microsoft Dynamics CRM 4.0 : Planning and Deployment Guidance for Service providers
http://www.microsoft.com/downloads/details.aspx?FamilyID=6e211231-30fe-4df2-9b81-15cfb87adcf1&DisplayLang=en
Microsoft Dynamics CRM 4.0 Logical Database Diagrams
http://www.microsoft.com/downloads/details.aspx?FamilyID=b73912e8-861e-43ae-97b4-72b3e809f287&DisplayLang=en
Microsoft Dynamics CRM 4.0 Virtual Machine
http://www.microsoft.com/downloads/details.aspx?FamilyID=dd939ed9-87a5-4c13-b212-a922cc02b469&DisplayLang=en
Baris KANLICA's cub-e.net Microsoft Dynamics CRM Blog and Forum
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